Last updated: October 21, 2026
This policy applies to Magnetic Windshield Covers purchased from Wintergoods at wintergoods.ca, including our 1-, 2- and 3-cover packs. Nothing in this policy limits rights or remedies available under applicable consumer protection law.
Contact us first
Email support@wintergoods.ca with your order number, a description of the problem and, where reasonably available, clear photos or a short video. Please do not send payment card details. Contact Wintergoods rather than the manufacturer or warehouse.
Damaged, defective, wrong or missing items
Please inspect your delivery and report problems promptly, preferably within 30 days after delivery, so we can investigate with our fulfilment partner. This reporting request does not shorten statutory rights. Where an item is faulty, materially not as described, incorrect or missing, we will provide the remedy required by applicable law, which may include replacement or refund. Necessary return or replacement shipping for a confirmed issue caused by us or our fulfilment partner will be at no cost to you. Cosmetic damage to outer packaging alone is not a product defect unless it affects the item.
Change of mind and fit
We do not currently offer a voluntary change-of-mind return or exchange programme. Please compare the listed cover dimensions with each windshield before ordering. Choosing the wrong size does not by itself qualify for a voluntary refund when the item matches its description. An item that is incorrectly supplied or materially misdescribed remains eligible for the remedies above. Any cancellation or return rights required by law continue to apply.
Cancellations and delivery problems
Contact us as soon as possible to request cancellation or an address correction. We can cancel and refund an order before warehouse processing begins; after processing starts we cannot guarantee an operational cancellation. This does not affect legal cancellation rights. If tracking stops updating, a parcel is missing or delivery is late, contact us so we can investigate. Supplier investigation periods do not override your legal rights or applicable refund deadlines.
Return instructions
Do not mail a return without contacting us first. If a return is needed, we will provide the authorised destination and instructions. Our fulfilment partner may require a return to China; there is no advertised Canadian walk-in return location. Do not return items to the shipping label address. We will explain any applicable shipping arrangements before a return is sent.
Refunds and packs
Approved refunds are issued to the original payment method. We will confirm the amount and processing status by email; bank posting times vary. When a refund is legally due, applicable deadlines take priority. For a partial pack refund, the affected covers are valued using their proportional share of the pack price actually paid, with applicable tax adjustments. A full-order refund for a confirmed fulfilment failure includes delivery charges and taxes as required by law. We do not deduct an undisclosed restocking fee or retroactively charge shipping because a qualifying 3-cover pack had free delivery.
Your consumer rights
You may have additional rights concerning non-delivery, defects, misrepresentation, cancellation and refunds under the laws applicable to your purchase. Those rights take priority over any conflicting wording in this policy.